YUGAL KISHORE UPADHYAY
Mobile: 09811372779 / E-Mail: yugal_upadhyay@yahoo.com
Hospital – C.E.O.
/Administrator/BD Head/Purchase
Head/Digital/Corporate -Marketing Head (National/International)
OVERVIEW 
q A result oriented seasoned
professional with experience of nearly 14 years in spearheading the entire Hospital
Business Operations-National & International, HR, Hospital Management,
Administration & Team Management.
q
Currently
associated as CEO with Sunrise Hospital, Arihant Hospital, Sunrise Lifecare
Pvt. Ltd., Privat IVF Clinic in Gurgaon, Haryana Near Delhi in India
q
Also Medical Adviser for Maxvision NGO, Shrimati
Sarla Devi Cheritable Trust, Human Rights Council etc.
q
Distinction of handling numerous senior level
positions and attaining proficiency in developing new markets, establishing
business tie ups & achieving the targeted process goals across Secondary
& Tertiary Hospitals.
q
Effective communicator with skills in interfacing
with patient, suggesting viable strategies, cultivating relations with them for
securing repeat business.
q
Excellent Hospital management skills and
interpreting information and making decisions under pressure. Result-oriented
professional with proven success in managing complete Hospital administration
ensuring overall profitability and growth.
q
Possess strong skills in maintaining Hospital
discipline and devising protocols /polices for enhanced patient satisfaction
and referral business.
q
Relationship management with patients and have the
ability to respond to patient’s needs.
q
A proactive leader and planner with expertise in
Business Development, Marketing, Client Relationship Management with skills in
staffing and targeted marketing.
CORE COMPETENCIES
q
Strategizing long term business directions for
maximum profitability in line with corporate strategies.
q
Formulating business plans by implementing corporate
medical policies & strategies to achieve organizational goals.
q
Handling recruitment, selection, transfers & promotions;
overseeing Salary & Wages administration & Personnel’s establishment
section.
q
Evolving & aiding in formulating policy &
procedures on various subjects.
q
Overseeing the services operations & maintenance
of hospital building, components, including interior utilities & equipment.
q
Handling complete technical, administrative and
manpower (both medical and non-medical) management of hospitals.
q
Handling vendor management and negotiations for
ensuring long term cost-effective contracts for medical supplies and equipment
and non-medical items.
q
Involved in development & implementation of Hospital
information system.
q
Working for Hospital ethics committee and for Hospital
infection control executive committee.
q
Identifying prospective clients, generating business
from new accounts to achieve profitability.
q
Building & maintaining healthy business
relations with major clientele, ensuring maximum customer satisfaction by
achieving performance parameters delivery & quality norms.
q
Framing effective business plan by implementing
possible marketing strategies.
q
Researching and executing innovative business
development strategies by analyzing strength and weakness about the
product.
q
Adopting feasible sales and marketing strategies by
analyzing the potentiality of the services through consistent market
research.
q
Utilizing the utmost public information and personal
network for the expansion of business circle.
q
Overseeing the marketing for the Pharmacy,
dispensing & purchasing of medicines.
q
Arranging Free Camps with the help of various Pharma
companies to spread awareness among the common people.
q
Planning Induction programme for new employees &
mapping training needs assessment and training programmes.
q
Harmonizing with staff & employees for healthy
environment.
q
Identifying & implementing strategies for
building team effectiveness by promoting a spirit of cooperation between team
members.
EMPLOYMENT SCAN
Sunrise
Hospital, Arihant Hospital, Sunrise Lifecare Pvt. Ltd. & Privat IVF Clinic-Gurgaon
as CEO Nov’12/Present
- Gurgaon’s Multispeciality Hospital and IVF Centre Group
- Bélongs Dr. Sachinder Jain Nawal & Dr. Shalini Jain
Nawal
Role: Heading Business
Development, marketing plans, complete hospital administration involving
setting up of protocols / polices / procedures and developing a corporate
culture with staff strength of 250. Supervising the House Keeping, Maintenance,
A/C Plant , Lift , Water, Canteen,02 Gas, Fitting/Fixture, Store, Purchasing,
Stationary P.O. and Records, Fire Fighting Equipments, Facilities at Hospital. Maintaining
a number of records for Vehicles Service ,
Logbooks / Computer Status, Petrol/Diesel, Security of Hospital &
attendance of all Staff. Key driver of a gamut of tasks encompassing:
ð Attitude Training
to the all staff
ð Taking action on
customers feedback.
ð Dealing with TPA
& Finance companies.
ð Daily 2 visit of
Entire Hospital to see Hospital Status and meet patients for any complain
ð Dealing with
local doctors with help of Marketing team
ð Recovering
payment from all TPA & Insurance Companies with help of Account team
ð Maintaining
corporate records (Payment, etc.). with help of Billing team
ð Drafting letters
received in the Hospital.
SIGNIFICANT
MILESTONES
q
Demonstrated abilities in getting Sunrise Group Hospital
on Penal with Signa International, Vanvreda International, Q.H. Talbros,
Spicejet Ltd., Hero Honda Ltd., BSNL, MTNL, Munjal Showa Ltd.(Group), Dedicated
Health Service s, Bajaj Allianz,
Cholamandalam MS, East West ASSIST, E-Meditek Solutions (P) Ltd., Family Health
Plan, Focus Health Care, Good Health Plan, Health India, MD India Health,
Medicare TPA, Parekh Health Management, Prestige Health Administrator,
Rothshield Healthcare, Royal Sundaram, Safeway Mediclaim, Sri Gokulam Health Service s, Star Health Allianz, United Health Care,
Universal Medi Aid, Futur Generali India, Caparo Group, Mitsuba Group, India
Health Card, Pearl Polymer, Orient Craft Group, Orient Clothing Group, Sona
Koya Steering Ltd., Spice Jet Ltd., Anant Raj Group, HDFC Ergo, Hema
Engineering, Omax Group, TATA Housing, CHD , Satyam Auto, Automax Ltd., IFB,
Mark Exhaust, Shivam Auto, Tam Lease, Sudhir Genset, Lumax Group, Endurance
Group, Baxter India Pvt. Ltd., SKH Ltd. Group, Aircel, JBM Group, Emkay Auto,
Sunbeam Ltd., ESI , Tex Corp., JPM Tool, Sharda Motor, Sri laxmi Udyog,
Rolastar etc.
q
60 % Growth in Corporate Business since Joining &
Implement proper system for Staff and Vendors
Vinayak Hospital, Gurgaon. as
Chief Executive Officer (C.E.O.) May’09/Oct’12
- A Multispeciality Hospital.
Aryan Hospital Pvt. Ltd.,
Gurgaon. as Chief Executive Officer (C.E.O.) April’06/April’09
- Gurgaon’s first Multispeciality Hospital.
- Joined as Senior Manager (Marketing) in Jan’06.
PAST EMPLOYMENTS
The
Medicine Shoppe®, Delhi-NCR as Head of NCR Operation Feb’05-April’06
-
The World largest Franchise Pharmacy Chain.
The
Guardian Life Care Pvt. Ltd., Gurgaon as Manager B.D./Marketing Dec’03-Jan’05
-
A North India Largest Pharmacy Chain.
The
Apollo Hospital, Delhi posted at Faridabad- Assist. Manager BD/Marketing
Oct’2-Nov’03
The
Metro Multispecialty Hospital, Noida as PRO – Internal Jun’01-Sep’02
ACADEMIC CREDENTIALS
2014 Digital Marketing – SCIT ,
Sect-14, Gurgaon (Late Evening Class)
2011 PG -Hospital Management
from National Institute of Health and Family Welfare Cert. No: DHM/2946/2010
2004 Graduation in Bio-Chemic
System of Medicine from Indian Board of Alternative Medicines, Kolkata
(Correspondence) (Recognized by The United
Nations University for Peace & the Open International
University-USA) –
Certificate No.: 8631 dated 22nd Sept. 2003 (Part Time)
2001 D-Pharma from Board of
Technical Education, Delhi–Certificate No.: 001041 dated 21st Jan
2003 (Regular)
1999 2 Year Diploma in Computers
from Aligarh Muslim University, Aligarh (Part Time)
1999 H.S.C. (Medical) from U.P.
Board – Certificate No.: I0703076 dated 20th June 1999 (Regular)
1997 S.S.C. from U.P. Board -
Certificate No.: 0610577 dated 10th June 1997 (Regular)
q
Passed the Annual All India UN Information Test
conducted all over India by the Council for UN Information, wing of USO in the
year 1998, secured 68% marks from United Schools Organization of India.
q
Passed the Annual All India General Knowledge Test
conducted all over India
TRAININGS / WORKSHOPS
q
Receive Award the Certificate of Honour for invaluable
participation in the Healthcare Marketing Workshop undertaken by faculty from
Columbia Business School & IIPM Planman Consulting – CHIEF EXECUTIVE FORUM
q
Receive Free Singapore tour of 5 Days from Naswiz
Holidays under Visa dated 30th April 2012
q
Undergone a course of training in the handling of
Rifle at the Haryana Home Guards Training Centre/Urban Company Gurgaon and
after its successful completion has attained 1st Class Standard wide
Certificate under dairy No. 271 dated 07/05/2007 – Certificate receive from
District Commandant & Centre Commander, Home Guard Haryana Gurgaon
q
Registered Pharmacist under Haryana State Pharmacy
Council - Registration No.: 13473 dated 04/11/2004
q
As a Trainee Pharmacist in All India Institute of
Medical Sciences, Delhi in the Department of Hospital Pharmacy. Duration: 3
months. Certificate No.: F.10-274/2001-Acad.II dated 26th Sept. 2001
q
Give a Speech during Annual Day at The Apollo
Hospital, Sarita Vihar, Delhi & Awarded by Mr. Rattan Jalan G.M. of The
Apollo Life Style Ltd. for good Customer dealing, sales & marketing year
2003
q
Attended 15 days professional training by NIS
(National Institute of Selling), Chennai.
q
Achieved 2nd Position in Aids Awareness Competition
organized by Indian Hospital Pharmacist’s Association & Heart Care
Foundation of India.
q
Awarded by NIS, Chennai for Best Sale Person of year
2002
q
Receive double Gold Medals from IBAM, Kolkata for
Excellent knowledge in Treatment
q
Receive Star Medal by Indian Board of Alternative
Medicines, Kolkata for best good knowledge in Treatment
q
Worked as a Junior Doctor / Trainee Doctor at
Mehrauli Dispensary under Dr. Gopal Bhagat (C.M.O. of the Hospital). Duration:
1 year.
SALARY
Per Anum 
q
Present Salary : Rs. 18 Lakh
q Expected Salary : RS. 24 Lakh (Delhi, Gurgaon
Rs. 30 Lakh (India )
US $ 2,80,000 (Out of India)
PERSONAL SNIPPETS
Date
of Birth : 7th October 1982
Passport No : G0866171 (Valid 21/11/2006–
20/11/2016)
Marital Status : Married, Two Children
Address : H. No.: F-1, Holi Ground, Streat No.:
4, Laxman Vihar Ph-2,
Gurgaon,
Haryana-122001
Blog 1 :
http://ivfcentreinindia.blogspot.in/
Blog 2 : http://iasmedicare.blogspot.in/
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